Feedbackmodule

Feedbackmodule

Feedbackmodule 150 150 SimplyDelivery Academy

Surely you are familiar with the fact that your customers only contact you when there are problems with an order. Now you can effectively counteract this thanks to our new feedback module. After an individually adjustable period of time after placing the order, the customer receives an e-mail with the possibility to evaluate his order experience and you receive direct feedback. It should be noted, however, that only customers who have also activated the option for “general receipt” of “newsletters” can receive feedback mails and thus provide feedback, as feedback mails are also considered advertising. You can use both the positive and the negative votes to uncover weaknesses in the process or to further optimize points that are already working well. The evaluation criteria can be freely assigned. Find out now how you can use the module for yourself.

First of all, you need to consider which criteria you want to query your customers – in other words, what is particularly important for your internal processes. You can change the criteria at any time. To do this, go to the Customers – Customer Feedback Categories section and use the +button to create the desired categories that can be evaluated. Examples of categories would be speed of delivery, friendliness of the driver or even quality of the food.

Kundenfeedback Kategorien

Once you have created the categories, you can move on to the next point, creating the mail that will be sent after a customizable time (we’ll get to that in a moment). For this you can use the default template (in this case you don’t need to do anything else and skip this paragraph), or you can still customize the template according to your needs (Store – Email templates – Add template – select default template Customer feedback if necessary). This requires at least html knowledge, so if you have any questions, feel free to contact our support team.

Now you have made as good as all settings. Now you only need to activate the feedback module in the cross-store settings under the ‘Other settings’ tab with the appropriate time setting after which the mail will be sent to your customers. You can also allow whether the customer can write an individual text to his rating (recommended).

Additionally, please go a bit deeper and check if the feedback link is also filled in the webshop URLs (IhrWebshop.simplywebshop.de/feedback). If not, please fill out this field.

Once everything is activated and set, your customer can now access the feedback link via the mail that will be sent to them after the set time.

The evaluation of the feedback is done under the item Customers – Customer Feedback. There you have the overview of the received evaluations at any time.

Translated with www.DeepL.com/Translator (free version)

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